Colors of Myanmar Day Tours

We would deeply regret your decision to cancel your trip to Myanmar, however we realize that there are many valid reasons that this can happen.

In the event of cancellation, the cancellation fee will be applied as below:

• ● More than 45 days prior to departure: The total deposit paid to us (30% of tour value) will act as your cancellation fee to cover hotel charges and organization fees. (Because to book accommodations for your tour, we need to pre pay for all hotels as in your itinerary)
• ● 22 - 45 days prior to departure: 60% on total value of the Tour Cost charged, due to hotel charges for no-shows and organizing fees.
• ● Within 1-22 days prior to departure: 100% on total charged.
• ● No-Show: 100% on total charge.

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

SPECIAL NOTES:

• Colors of Myanmar Cancellation received up to 45 days before departure.
• You need to pay more if the cancellation of a member in your tour group causes the change of the Tourist Class.

Alteration of Itinerary

Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by Colors of Myanmar in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.

Insurance

Colors of Myanmar is an inbound travel agency; therefore it will not be possible to arrange any insurance for the clients. We advise them to contact an insurance company in the country of residence. However, it is possible to let us act as an intermediary link between the client and their insurance company.

We highly recommend that you purchase full coverage travel insurance from your country of origin. Insurance provided by Colors of Myanmar is not applicable where only hotel or Myanmar flight booking are purchased through Colors of Myanmar.

Complaints and Claims

Shall you feel unsatisfied with any service Colors of Myanmar has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Colors of Myanmar will not be liable for any claims made later than 15 days after the completion of your tour.

Communications

You can contact Colors of Myanmar via the web form from Colors of Myanmar, email, fax, or phone. If for any reason, you fail to receive any reply from Colors of Myanmar in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Colors of Myanmar customer service center at experts@insidetravel.com.com or phone at (+84) 974 829 725 immediately to ensure that we are able to deal with your enquiry in accordance with the terms of our Terms and Conditions.

Liability & Responsibility

Colors of Myanmar provides tour information and Myanmar tour bookings. Colors of Myanmar publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Colors of Myanmar will not be responsible for errors, emissions or inaccuracies in information provided by third party providers. 

We shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Colors of Myanmar.

We shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Colors of Myanmar 's control. Neither Colors of Myanmar nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes

We is not responsible for a client's failure to comply with customs regulations.

We is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

Colors of Myanmar reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Colors of Myanmar has cancelled any tour prior to the commencement of the tour, Colors of Myanmar is liable for a full refund of the money received from the client.

Many of Colors of Myanmar tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Colors of Myanmar, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.

Colors of Myanmar reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Modification or Discontinuance of Service

Colors of Myanmar reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.